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Link - KEYWORD SEARCH RESULTS
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10 - PRIMARY Keyword matches for ARTICLE
Click on any Title to go to that site
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The Pillars of Insight Transformation outlined below should help business managers move past pure data analytics to create stronger, more valuable relationships from their CRM initiatives. Relevancy, Context, Timing, Emotive Factors
true ROI comes from the broader process of converting insight into actions that improve customer value
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Best Practices in Customer Relationship Management a White Paper published by KMWorld and Information Today, Inc.
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BroadVision is a global provider of personalized self-service web applications. Only BroadVision offers:
* An integrated self-service suite: A complete solution from a single vendor.
* A pre-packaged solution: Core functionality is available out-of-the-box; easily configurable to your e-business environment.
* Deep personalization expertise: Proven methodologies and best practices, from the company that pioneered one-to-one personalization.
* Mature applications: Based on the experience of powering e-business initiatives since for more than - , - customers.
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CRM TODAY
Type: Link Library
Primary Key: Link Library
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Excellent, relevant articles on everything from CRM to Web Services
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The E.piphany suite delivers next-generation solutions across marketing, sales, and service that are driven by rich, real-time customer intelligence. With E.piphany, organizations can transform the customer experience by enabling front-line interactions that are more intelligent, informed, and consistent. Regardless of channel or touchpoint, each customer interaction represents an opportunity to sell a product, resolve a problem, retain a customer, or otherwise strengthen the relationship-opportunities that can be identified and acted upon with E.piphany.
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EGAIN
Type: Product
Primary Key: Product
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eGain Service - is the industry’s first complete customer service management solution. Built for rapidly implementing next-generation contact-center strategies, it consists of a service process management platform--the unique and open eGain SMP--and best-of-breed applications for self-service and the contact center. Unlike most existing customer service suites, which are old client-server software packages draped in web colors, eGain Service - combines industry best practices and powerful service process management capabilities with a pure web architecture and an industry-leading - th-generation browser-based user interface. The solution offers true multi-channel service and integrated work management, and is designed to leverage your existing investment in contact centers, business systems, and web sites.
Comprehensive knowledge management lies at the heart of eGain eService Enterprise. Leveraged across all channels, it provides extraordinarily powerful and sophisticated customer interaction capabilities.
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GOLDMINE
Type: Product
Primary Key: Product
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Out of the box, GoldMine® helps increase productivity through team-based collaboration, centralized customer information, and tools for streamlining sales and marketing processes. If needed, you can add even more to the power of GoldMine with modules for flexible web access, mobile contact management, and integration with Microsoft Outlook, Microsoft Exchange, and popular accounting packages!
GoldMine® equips professionals, SOHOs (Small Offices/Home Offices), small businesses and teams with customer/contact management, automated processes and workgroup tools.
GoldMine® Corporate Edition enables entire small to medium-sized enterprises or distributed enterprises to effectively manage every facet of business relationships.
Rich Contact Management -Get instant access to your centralized customer and contact information, including complete histories.
Time Management -Stay on top of your day with reminders, alerts and a complete view of your schedule.
Document and Campaign Management -Automate mass mailings by easily generating targeted, personalized email, letters and faxes from a central location - and track results!
Opportunity Management -Get immediate updates for your pipeline and track products, prospects, revenue potential, and closing dates in real time.
Team-Based Collaboration -Share critical information across the whole team, inside and outside your office.
Reporting and Analysis -Analyze your leads, sales, and marketing so you can concentrate efforts on the strategies that are delivering results!
Forecasting -Sort sales by product or probability and see weekly, monthly, quarterly and yearly quotas.
Remote Access -Disconnected, via the web, or your mobile device
Integration with Microsoft Outlook and Exchange -Connect GoldMine users with Outlook users to share contacts, email, calendaring and scheduling
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Open Source CRM and GroupWare
What makes hipergate unique?
* It is completely free.
* It is the only Open Source application with such a wide functional coverage.
* Runs on multiple databases and operating systems
* Has a unitary conceptual design and implementation.
* Is adequate for being used by Application Service Providers.
* Supports multiple languages.
* Has a proffesional services support network.
* Is well documented.
Collaborative tools and Groupware Module
* Private and/or shared calendar and diary.
* Discussion forums, open or moderated.
* Frequently Asked Questions manager.
* Employees directory.
* Reservation of shared resources (rooms, equipement).
Contact Management Module
* Clients, Suppliers, Competitors and Partners.
* Personal and group contacts.
* Multiple addresses per contact.
* Local offices management and separate storage for each one.
* Sales Pipeline Management (Bussiness oportunities)
* Different kinds of distributions lists.
* Import from Windows Address Book (Outlook Express)
* Import from data files (text, Excel).
Project Management and Support Issues Tracking Module
* Hierarchic projects tree.
* Pending tasks tracking.
* Issues control.
* SLA and maintenance contracts.
eShop Module
* Multiple product catalogs.
* Unlimited hierarchy of products.
* Custom attributes per product.
* Stock management, with multiple warehouses.
* Order and Invoice management.
* Modular and extensible Payment Processing.
Content Management Module
* e-mail templates.
* website templates.
* Electronic forms.
* Web based outgoing fax.
* Can include rich media (video, flash).
* Categorized contents management.
* portlets library for content dynamic presentation.
Massive Email Module
* Multiple e-mail management addressed to distribution lists.
* Message reception statistics.
Coporate Library
* % web based virtual disk.
* Role based security for all files.
* Can read and index OLE documents properties.
* Shared bookmarks.
* Bookmarks Import/Export.
Roles based security
* Multiple isolated security domains.
* Unlimited users and groups.
* Predefined groups for rapid application rollout.
* Security can be implemented in a company and/or departament basis.
* Can be integrated with a LDAP directory.
Hierarchic data management
* Geographic thesaurus.
* Lexical thesaurus.
* Object categorization.
Queries and Reports
* Rapid query wizard (forms based).
* Excel export.
* Online reports in HTML format.
* All reports can be sent via e-mail.
Job Scheduler
* Process queue management.
* Background multi-thread executor.
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An integrated CRM software suite for sales force automation, marketing management, and customer service & support.
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PIVOTAL
Type: Product
Primary Key: Product
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Pivotal delivers the only complete CRM platform and application suite designed to be cost-effectively tailored to fit the unique requirements of every enterprise. Pivotal’s specialized Industry Solutions, highly flexible CRM platform, broad and deep CRM applications, and fully mobile CRM solution ensures Pivotal customers have a CRM solution that matches their unique business needs.
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2 - SECONDARY Keyword matches for CRM
Click on any Title to go to that site
Click on any Primary Key to search by that keyword
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Description |
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Wide range of articles, newsletters and discussions about business and technology topics.
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Articles from around the world
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