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A complete architectural specification of an information technology (IT) system includes information about how it is partitioned and how the parts are interrelated. It also contains information about what it should do and the purpose it must serve in the business. This paper provides a set of business concepts that partition the world of business meaning. It discusses the purpose of such an architectural view of business and ways in which it can be used. A set of generic concepts and their interrelationships organize business information content in terms of requirements on the business, the boundary of the business, and the business as a system for delivery of value. Methods are introduced to explore variations on the basic business concept patterns. These concepts are positioned to describe IT systems that support the business, and they are used to manage the work of IT system development and deployment.
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ASPKnowledgebase is the premier web-based tool for publishing faq's, knowledgebase's, and content dynamically to a website.
- ASPknowledgebase can be any size. You enter as much information as you need. You can also create as many different "topic categories" so that your users can find your information fast.
- You can specify the field names that each topic will contain. If you have a software support knowledgebase you might want to use: Problem, Version, Date Resolved
- Each topic's information can is always searchable. Users will never have any trouble getting the information they need.
- Choose the field types of information that each category will contain. This makes for the best organization of your information.
- Easy integration into your existing site is simple. Choose from different color schemes or customize your own.
- Add a simple search bar to any page on your site
- By using the secured html administration page you can easily manage all of your knowledgebase content. Its so simple to add, edit, and delete categories and the information in those categories.
- Users can create a "Request Post" for a topic they might not see. Automatic e-mails are sent to administration and a topic can then be created. Once created, the user will be sent an e-mail letting them know their request has been completed.
- Dynamically post category information to any page on your site. You can post the categories in your knowledgebase or the actual contents from a category.
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ASPKnowledgebase is the premier web-based tool for publishing faq's, knowledgebase's, and content dynamically to a website You can also create as many different "topic categories" so that your users can find your information fast. Each topic's information can is always searchable. - Add a simple search bar to any page on your site. By using the secured html administration page you can easily manage all of your knowledgebase content. Its so simple to add, edit, and delete categories and the information in those categories.
Users can create a "Request Post" for a topic they might not see. Automatic e-mails are sent to administration and a topic can then be created. Once created, the user will be sent an e-mail letting them know their request has been completed.
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The award-winning and patented BrainX Digital Learning System (DLS) software has tools to unlock the true power of your brain:
Personal Learning Assistant
Using extensive research done by educational experts, the BrainX Personal Learning Assistant was designed to automate studying. Use the review mode first and then take a practice quiz and assess your progress. The state-of-the-art digital tutor provides extensive, non-judgmental feedback during your study sessions. It can be
adapted to fit your particular learning needs, reducing the time you spend studying and helping you to remember more. You can also add expert-produced Digital Learning Guides (study guides) to your Digital Learning System at any time. The BrainX Digital Learning System is software you can use to learn for life! -
Quickly learn what you need to know.
* Review: Refresh your memory
* Practice: Quiz and self-evaluate
* Personalize: Adapt to fit your learning needs
* Save time: Study only what you haven't yet mastered
Knowledge Manager
Collect pieces of information from any source - digital documents, Web sites, books, etc. - and organize them into fully-referenced individual records. The BrainX
Knowledge Manager can be used to organize notes, facts or anything that you need to know. Use its powerful learning tools to quickly create high-yield study questions out of almost any type of information. Add to and edit at any time; move, copy, sort and delete records with a click of the mouse - it has never been this easy to manage information before!
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Like most tools these creativity techniques all have their good and bad points. I like to think of these creativity techniques as tools in a toolbox in much the same way as my toolbox at home for DIY. It has a saw, spanner, hammer, knife and all sorts of other things in it, they are all very useful, but you have to pick the right tool (creativity technique) for each job. We will try and provide a little guidance along with each tool to let you know whether it's best used for cutting paper or putting in nails.
There are at least different creativity techniques and tools available, listed below are some of these
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KM Communicator
KM Magazine Archives
News & Features
Viewpoints
editor@Large
Conversations
Reading List
Research Center
Events Calendar
Event Reports
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Topic maps are a standard for managing metadata (somewhat similar to RDF). They can be used to generate navigation for a website, and for lots of other metadata tasks. Topic maps are a new standard (since ± ) and are slowly becoming more popular.
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Faceted Classification of Information
Given the significant difficulties in categorizing books, papers, and articles using traditional library classification techniques, it would seem next to impossible for humans to classify the small chunks of rapidly changing information that characterize information-intensive business environments. But it’s not. Library and information science professionals have already provided the foundations of an alternative to traditional classification techniques: faceted classification.
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Faceted classifications are increasingly common on the World Wide Web, especially on commercial web sites (Adkisson ). This is not surprising--facets are a natural way of organizing things. Many web designers have probably rediscovered them independently by asking, "What other ways would people want to view this data? What's another way to slice it?" A survey of the literature on applying facets on the web (Denton ) shows that librarians think it a good idea but are unsure how to do it, while the web people who are already doing it are often unaware of S.R. Ranganathan, the Classification Research Group, and the decades of history behind facets.
This paper will attempt to bridge the gap by giving procedures and advice on all the steps involved in making a faceted classification and putting it on the web. Web people will benefit by having a rigorous seven-step process to follow for creating faceted classifications, and librarians will benefit by understanding how to store such a classification on a computer and make it available on the web. The paper is meant for both webmasters and information architects who do not know a lot about library and information science, and librarians who do not know a lot about building databases and web sites. The classifications are meant for small or medium-sized sets of things, meant to go on public or private web sites, when there is a need to organize items for which no existing classification will do. It is certainly not the intent of this paper to show how to build another universal classification, nor to describe how a library that uses a faceted classification scheme can put their catalogue online.
There are four main sections to this paper: when to make a faceted classification, how to make one, how to store it on a computer, and how to make it work on the web. I will concentrate on the middle two sections. The question of when to use facets is not particularly difficult (leaving aside general questions about the purpose and usefulness of classifications). Detailed advice on the design and implementation of a good web site is beyond the scope of this paper and requires a companion web site, with examples, to be best understood (but see Nielsen ( ) for excellent advice). In the final section I offer some guidelines on what to consider when putting facets on the web, but the discussion is not lengthy. The two middle sections about how to make and store a faceted classification receive a much fuller treatment.
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ITM® (Intelligent Topic Manager) is designed for organisations which need to manage large, rich, voluminous professional document repositories (commercial, economic, technical, financial, legal, medical, cultural etc.) and documentation of business procedures. ITM® increases efficiency both for professionals and laymen by providing customized knowledge access for employees, R&D groups, subcontractors and business partners.
Information assets can be organised either automatically or by users using a common organization model and business terminology.
ITM ® solutions address three key issues:
-Management of organisation metadata, taxonomies and ontologies
-Management of knowledge repositories
-Federation and organisation of distributed heterogeneous content
ITM is a software and development platform based on semantic technologies, a tool for knowledge base management designed for content organization and federation. ITM is a productivity source in tasks such as company information search, content organization management (metadata registry, thesaurus, taxonomies) and in operational deployment.
Knowledge Management
ITM allows the represent of categories, subjects, indexed content and relationships between subjects. The knowledge model used is based on an ontology specific to each project. Knowledge Base creation can use legacy data, automatic extraction from structured or semi-structured documents, or collaborative work.
Content Organization
ITM makes it possible to federate content stored in data bases, content management tools or web servers. ITM allows the management of categories, classifications, thesauri, taxonomies the indexing and organization of content, and its availability to users through intranets, web sites and knowledge bases. The indexing of documents, whether structured or semi-structured, can be carried out automatically or by means of collaborative edition. ITM allows feedback of knowledge base information into document metadata.
Textual or graphical navigation in knowledge and content, semantic search
ITM allows the presentation of an integrated interface for access to federated content and knowledge, or for those elements to be transferred over to an intranet or web publication. Browsing the content uses enterprise subjects, organised, linked and in context, semantic serach tools, access to federated and organized content.
The user interface provides text and graphical navigation.
Publication : Reports, PDFdocuments, Web Site, CD-ROM, XML
Organized content and knowledge base can be used as material for customized publication : reports, commercial proposals and answers, research papers ITM allows selection of elements for publishing and their organization and final publication in a variety of formats : PDF or MS Word documents, Web Sites, CD-ROMs
Build extended applications using ITM Tool Kit
ITM provides a development environment based on a full Java API library, allowing the building of integrated "semantic applications". ITM is particularly suitable for the creation of applications, including a complex and upgradeable knowledge model. ITM provides tools for knowledge edition, extraction, storage and publication, as well as plug-ins to content management tools. ITM provides a generic tool, customizable using ontologies. ITM solution avoids development of specific wired applications, for which maintenance and upgrading are always difficult and costly.
Strong points of the ITM solution
The main strong points of the ITM solution for companies and organizations are high productivity gains and operational valorization of knowledge legacy :
Productivity
-Automation of knowledge base maintenance
-Automation of content indexing
-Increased productivity in publication cycle (commercial proposals, reports )
-Improved Search efficiency
-Quality and operational valorization of knowledge legacy
-Unified management of heterogeneous resources
-Informatio
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KARTOO
Type: Tool
Primary Key: Tool
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Kartoo is a meta search engine which presents its results on a map.
As soon as you launch a search, Kartoo analyses your request, questions the most relevant engines, selects the best sites and places them on a map. In this map, the found sites are represented by more or less important size pages, depending on their relevance. When you move the pointer over these pages, the concerned keywords are illuminated and a brief description of the site appears on the left side of the screen.
A series of keywords appears. You can refine your search by clicking subjects.
To go to the next map, click on the "map nb x" button
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KM BLOGGER
Type: Link Library
Primary Key: Link Library
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Here is my evolving list of KM / eLearning / sna blogs in order of KM focus, consistency, connection and originality:
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White papers are documents that have been specifically written by and for members of the Association of Knowledgework. Many of them are unpublished; however, articles that have also been printed in other publications are included and attributed to the original publication.
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KMBOOK
Type: Link Library
Primary Key: Link Library
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A Case For Knowledge Management - Rethinking Management for the New World of Uncertainty and Risk
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KMNETWORK
Type: Link Library
Primary Key: Link Library
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KMNetwork: World's most reputed Knowledge Management resource. Award-winning Content, Community, Research, and Practices
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Authoring & editing
Budgeting, reporting, & metrics
Case studies
Content management
Enterprise knowledge management
Government applications
Graphics & posters
Learning & education
Legal applications
Ontologies & topic maps
Personal knowledge management
Publishing
Reviews
Studies & surveys
Research & searching
Slides & presentations
Taxonomies & metadata
Technologies & tools
Trends & strategies
Usability & user behavior
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Some really great articles
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*Practitioners, the people who use knowledge in their activities, are in the best position to manage this knowledge.
*Communities of practice are groups of people who share a passion for something that they know how to do, and who interact regularly in order to learn how to do it better.
*No community can fully manage the learning of another, but no community can fully manage its own learning.
*Company--wide communities make learning available to all concerned. They make sure that the learning from various locations within and beyond the organization is synthesized and integrated, and then remembered and distributed
*Translate the strategy of the organization into a set of domains
*Cultivate the communities according to each domain
*Engage practitioners in the development of their practice
*Translate the learning inherent in activities into refined practices
*Broaden the scope of learning beyond its source
*Think about knowledge strategically
Key issues: How to combine broadcast and pull processes so that people know what is available and get it when they need it? How to communicate knowledge in ways that carry the mark of practice beyond a specific locality? How to ensure relevance and validity of learning across contexts? Who has accountability for practitioners can find a voice in the organization.
*Think about knowledge strategically
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Ptech’s KnowledgeGateway (PKG) offers a new level of simplicity in accessing information in Ptech’s celebrated FrameWork solution that is meaningful and in the right context to each user’s needs. Backed by the immediacy and added power of secure Web access, Ptech’s KnowledgeGateway helps organizations share information faster and make decisions based on the latest information - responding better to today’s dynamic business environment.
Competing today means harnessing the full assets of the organization at a moment’s notice. Ptech’s KnowledgeGateway acts as a front-end portal to all information contained within not only Ptech’s flagship FrameWork business process modeling and analysis software, but also other operational systems enabling expanded knowledge sharing across the enterprise. Ptech’s KnowledgeGateway empowers all decision-makers in the organization with the latest information at their fingertips. With sophisticated administration capabilities, including privileges for confidentiality and internal security, Ptech’s KnowledgeGateway lets everyone in the organization make productive use of information assets - from tacit knowledge to paper-based documents to electronic - without losing priceless intellectual capital.
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LINGWAY
Type: Product
Primary Key: Product
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Lingway KM makes it possible to find, organize and read more easily internal and external information relative to a company, and thus in a multilingual way thanks to its semantic approach of the document.
Lingway KM is made of three main modules:
. A semantic search engine for carrying out full text query in natural language and by taxonomy (classification plan) in several languages.
. An indexation and categorization engine based on a XML format module providing the mark-up of the text at a semantic level.
. A reading assistance tool engine (automatic summary, text colorization and cartography) for getting a general idea of the content of a document or set of documents.
And two additional modules:
* A data acquisition and crawling module including a customizable crawler of web sites with an integrated filter.
* A users and alert messages management module.
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. The KM opportunity
Some senior executives make the mistake of believing that knowledge management is an end unto itself and attempt to manage and measure KM success with that in mind. Rather, KM initiatives should be treated as intellectual capital investments aligned with specific, long-term business goals. For an organization to do this more effectively, it needs to leverage the Communities of Practice (CoPs) within its organization.
What is a community of practice? Brooke Manville, Director of Knowledge Management at McKinsey & Co., defines communities of practice as groups of people who are informally bound to one another by exposure to a common class of problems. These groups share their learnings and knowledge resources continuously and informally amongst each other for mutual benefit. Every organization has groups like these, which are typically loosely structured, decentralized, fluid, and built on personal relationships.
These CoPs are perfectly positioned to support knowledge management efforts. They are continuously capturing and sharing relevant knowledge with each other. Often, though, the knowledge captured is not directed towards a business objective and isn’t codified or validated in any formal capacity. Nor is the knowledge stored in a format that enables easy retrieval.
An organization can leverage these CoPs to further its KM objectives by stepping back and creating a list of priorities for what types of knowledge to capture and share. These priorities should directly map to the organization’s business goals and should represent what the organization needs to know to be more successful in the marketplace both at the organization and at the individual level. In other words, these priorities should be a list of "if only I knew" types of knowledge.
Once the business priorities have been identified, existing CoPs should be approached to more formally capture and roll out these organizational learnings in a piecemeal fashion using the intranet. If there aren’t any communities of practice naturally aligned to the business priorities, then new ones should be organized. Some large organizations with a history of knowledge management successes have already structured their communities of practice to do this for them on a regular, focused basis. However, these aren’t always successful initiatives because the CoPs have a hard time striking the right balance between knowledge explorations and being focused on the business goals.
Nevertheless, there are opportunities to further focus these communities of practice when using the enterprise intranet as a delivery mechanism. This is because collaborative environments such as enterprise intranets force the participants to be focused, thoughtful, and careful in their contributions. Knowing that what is published may potentially be viewed by the whole organization, or that other users may have the ability to rate the article, forces the participants to be more disciplined in their contributions. In effect, the collaborative, real-time feedback environments of a company intranet encourage self-policing and more strategic information sharing. The downside is that it can also discourage participants from sharing any information whatsoever .
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Up to % of the knowledge that professionals need to do their jobs comes from other people’s brains in the form of advice,opinions, judgment or answers. (Source: Delphi
Group). So, it is somewhat surprising that so much of the focus in knowledge management, to date, has been on implementing processes and tools that support better management
of explicit knowledge. This focus has come at the expense of tacit knowledge, knowledge which has not been documented or recorded and which exists in the heads of an organization’s people. Stephen Denning writes that, "explicit knowledge is the only knowledge that is visible and so it is tempting to focus on it. And yet we know that most of our real knowledgeis tacit." Enterprise Location and Management (ELM) solutions fill a vital role in an enterprise Knowledge Architecture by creating efficient, scalable and manageable processes so people can connect and collaborate with colleagues for answers, expertise or insight.
Knowledge Architecture is comprised of the processes, technologies, and organizational structures that support the basic building block behaviors of knowledge management, contribution, collaboration, re-use and stewardship o deliver maximum leverage of enterprise knowledge assets.There are five primary functions that a complete Expertise Location and Management System must include to support all four of the basic building block behaviors of knowledge management:
- Expertise Profile Management
- Expertise Location
- Expertise Process Automation
- Knowledge Capture
- Expertise Process Measurement
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The Knowledge Centre provides immediate access to learning assets & supporting job performance with features including:
~ A centralized knowledge repository for all references aiding job performance;
~ Personal KC portal for easy access to learner-specific content;
~ Peer ratings and reviews that guide learners towards the most valuable content;
~ Peer Net, a searchable repository of user volunteered expertise, perfectly suited for knowledge and resource mapping, as well as for encouraging tacit knowledge sharing;
~ The Research Assistant search engine, with granular capabilities that allow queries to return not just multiple format reference documents, but courseware - whether a whole course or a single learning object - providing true just-in-time learning;
~ Expert locators connecting learners with faculty, peers, and experts - whether across the country, across the company, or simply across the hall;
~ Threaded discussion tools including the Bulletin Board for free-form conversation or Hot Topics for guided brainstorming;
~ Synchronous discussion tools for realtime collaboration;
~ Recommended reading for further development.
In addition to award-winning LMS, knowledge management, and LCMS functionality, the Knowledge Centre provides a full featured competency management module with features including:
~Corporate management of all core IDPs, through a single administration console;
~ Local competency management for creation of individualized learning plans;
~ IDP personalization to reflect specific individual responsibilities;
~ Skills gap analysis and 360 degree skills assessment tools;
~ Links to recommended learning remedies for performance improvement;
~ Performance improvement tracking to quantify advances;
~ Utilization, succession planning, and career mapping tools;
~ Resource matrixing and team building functions;
~ Searchable resumé and job databases.
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Near-Time Flow is the first integrated peer to peer collaborative content and knowledge manager for individuals, groups, organizations, and enterprises using Mac OS X Panther. Flow's interface is intuitive and engaging, allowing you to begin creating, collecting, and integrating digital content immediately. With a powerful, standards-based peer-to-peer collaboration engine, Flow takes content sharing well beyond traditional publishing, email messaging, and shared folders. Flow affords real interaction through collective editing and context-driven discussion, keeping teams on the same pageliterally
Information Gateway
Flow allows you to create, collect and store the information you rely on -- from documentation, contact information, and correspondences to web pages, images, and files -- in an intelligent and integrated manner. Flow incorporates an elegant hypertext authoring system, a full-featured web browser, and a RSS news reader, allowing most of your digital information needs to be met without ever leaving Flow. Flow is not simply for personal information management -- publicize your content through one (or more) of Flow's rich publishing options (including weblog posting) or set up a share-space* to grant multiple users the ability to edit, discuss, organize and use the same content.
Personal and collective authoring
* Interactive pages (collective editing of the same content)
* Version and change history
* Graphical notification of changes
* Targeted Discussion
* Rich text formatting
* Quick outline generation
* Foldable text (customize the display by expanding and collapsing text)
* Hypertext linking
* Organic content growth
Collect texts
* Import (RTF or plain text)
* Drag and drop
* Web page browsing and archiving
* RSS news reading
* Native display of text and web-based content
* Drag and drop attachment of non-text files
Collect files
* Drag and drop attachment of any file type
* Synchronization with "working" copy
* Preview of PDF, Word, and image files
* Link to files via hypertext
Peer to peer architecture
* Content is stored locally (no central server)
* Easy installation
* Offline access
* Runs great on a laptop
* Standards-based internet protocols
* Local collaboration via Rendezvous
Content, knowledge, and file sharing
* One-click synchronization of text, images, web pages, RSS headlines, and files across a team
* Graphical notification of new content
* Adorn content with targeted comments
* Topic-based communities
* Non-linear, persistent discussion
Publishing
* Upload a folio to the web
* Post content to a weblog
* Send pages as email
* Page syndication via RSS
* Print
* PDF
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The Omnigator is a FREE generic application built on top of the Ontopia Navigator Framework that allows users to load and browse any conforming topic map, including their own. Designed primarily as a teaching aid to help newcomers understand the topic map concepts, it is also an extremely useful tool for debugging topic maps and for building demo applications. You can download it and browse your own topic maps, or test it out online.
Version of the Omnigator now includes an extremely powerful query language that lets you search in ways that make Google boggle. The query language, called tolog, was recently chosen as the basis for a new international standard, TMQL (Topic Maps Query Language). The Omnigator download includes sample queries, a tolog tutorial, and an interface for querying your own topic maps.
is also now an agent for the Semantic Web and demonstrates the synergies between ISO Topic Maps and the WC's Resource Description Framework (RDF). lets you load and browse RDF models as though they were topic maps and you can also merge RDF and topic map data on the fly. Interoperability is achieved through a simple mapping mechanism described by Lars Marius Garshol in his paper Living with Topic Maps and RDF.
Other new features in Omnigator include dynamic tree views of multiple hierarchies and automatic validation against the XTM DTD during loading.
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This blog shares ideas and hopes to generate discussion on the use of portals, blogs, and knowledge management to provide value to organizations through practical applications. New trends and technologies are covered with a switch to music and food on the weekends.
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Topic maps are a new ISO standard for describing knowledge structures and associating them with information resources. As such they constitute an enabling technology for knowledge management. Dubbed "the GPS of the information universe, topic maps are also destined to provide powerful new ways of navigating large and interconnected corpora.
While it is possible to represent immensely complex structures using topic maps, the basic concepts of the model - Topics, Associations, and Occurrences (TAO) - are easily grasped. This paper provides a non-technical introduction to these and other concepts (the IFS and BUTS of topic maps), relating them to things that are familiar to all of us from the realms of publishing and information management, and attempting to convey some idea of the uses to which topic maps will be put in the future
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Topic maps are a way of modelling a set of subjects; the relationships between them; and additional information about them. The topic map paradigm is described in the ISO standard ISO : along with an interchange syntax which uses SGML. Since the publication of the first edition of the ISO specification early in , a separate consortium, TopicMaps.Org, have produced a version of the topic map paradigm for use in a web environment which provides an interchange syntax in XML. This XML interchange syntax, known as XTM has since been adopted by ISO and forms part of the ISO standard in its second edition.
In essence a topic map can be thought of as consisting of just three things:
Topics
which describe a subject in the real world. A subject may be something that is addressable by a machine (e.g. a web-page with a URL); something which is not addressable (such as a person) or even an abstract concept (such as 'Music').
Associations
which each describe a relationship between a set of topics. The association construct may include additional typing information which specifies the nature of the relationship between the topics and also what role each topic plays in the relationship. So an association can be used to represent such common concepts as a hierarchy, or a group but also more complex relationships such as a meeting (with topics representing people and playing roles such as 'chairman', 'scribe' and 'attendee').
Occurrences
which connect a topic to some information resource related to the topic. The occurrence can be used to specify both the information resource (or the information itself) and the nature of the relationship between the information resource and the topic. For example, a topic could represent a person and that topic could have an occurrence which is a URL which points to the 'homepage' of the person.
In addition to defining these basic structures, the topic map standards also define the way in which two or more topic maps may be combined or merged. Topic map merging is a fundamental and highly useful characteristic of topic maps as it allows a modular approach to the creation of topic maps and it provides a means for different users to share and combine their topic maps in a controlled manner.
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TermChoir is a revolutionary information organizing and searching tool that enables information professionals to create and manage sophisticated data classification systems. It is a completely web-based editorial support system for managing and maintaining controlled vocabularies, classifications and thesauri, whether imported or created in-house. TermChoir can import any controlled vocabulary or data source, regardless of format, and allow easy maintenance and navigation of its structure.
The TermChoir organization and search mechanisms may be based upon either pre-defined standards or a customized, user-defined structure. TermChoir is open, scalable, secure, flexible, and multi-lingual. It supports most popular platforms and databases. Users access TermChoir either via client/server connectivity or through Internet/intranet/extranet web browser access.
TermChoir allows commercial information producers to package their intellectual property for ultimate customization by their end users, whether those end users are employees or licensed subscribers. Information architects, interface designers and information licensees then can customize their own information subject categories and classification systems, thereby creating unique, new and searchable work product and databases that originate from the pre-existing licensed vocabularies.
Some key features of TermChoir include:
* A fully integrated Web-based architecture that enables controlled vocabularies created by TermChoir to be accessed, updated and searched regardless of physical location or type of computer used.
* A Web-based open platform that allows the use of any operating system, any Web server, and any client.
* Flexible data connection capabilities supporting most popular relational DBMS environments for creating controlled vocabularies utilizing enterprise-level databases.
* Powerful customized reporting in addition to standardized thesaurus reports.
* Superb data validation that guarantees the integrity of your data.
* Extraordinary data editing capability that allows you to view and edit terms within their hierarchical context to create a thesaurus easily and quickly.
* Multi-lingual support for creating and managing data in any language and searching with automatic translations.
* User-based permissions for control of information accessibility at all levels.
* Unparalleled data transformation capability that enables import and export of thesaurus data regardless of differing formats.
* Web Thesaurus Navigator for automatic generation from the thesaurus a Web site with alphabetical, hierarchical and expandable hierarchical listings.
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The Brain Technologies Corporation offers an Enterprise Knowledge Platform that collapses the time to resolution of mission-critical goals by delivering the right information, in the right context, when employees need it. This solution, BrainEKP, links disparate data sources into a collaborative workplace accessible through a dynamic, visual interface. BrainEKP unites an organization’s information systems to create a knowledge map that enables the capture and sharing of the company’s business processes and best thinking.
By connecting people, processes, and information, TheBrain’s platform provides unparalleled context for smarter information discovery and more informed decision-making. With technology that can be utilized on corporate intranets, desktops, the Internet, and databases, TheBrain is the smartest way to capture and retain the thinking of an individual or a global enterprise.
Start creating your own personalized interface so you can Work the Way You Think - Download PersonalBrain - .- Free
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Learner-centric knowledge management theories have been around for quite some time. In recent years, as our industry has been transformed by advances in information technology, learner-centric training approaches have been given little if any attention.
Learner-centric training deserves to be revisited and placed at the center of your learning management strategy. Learner-centric training results from the intersection of technology and organizational knowledge, and it encompasses the nature of knowledge, meeting the needs of the learner, and the technology solutions to support learning at the moment of need.
Tom Peters said, "The use of technology is five percent bits and bytes, and percent psychology and sociology." This statement applies directly to e-learning and the role of learner-centric strategies. In addition to focusing on technology, Generation Learning Systems devotes considerable time to addressing adult learning and knowledge management theory. We believe that when combined with our knowledge management technology a learner-centric training approach can greatly enhance the efficacy of training and improve organizational performance and productivity.
This white paper discusses the importance of information that is, knowledge to your organization and how a learner-centric focus allows you to best leverage this crucial asset. We’ll also discuss a variety of techniques for re-orienting your training approach to be more learner-centric.
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This page links to useful sources of information about topic maps, a new ISO standard for organizing information. Topic maps are based on XML, but go far beyond XML in terms of what they can do to organize information.
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Topic Map Loom(TM) Technology
"Topic Maps" is an emerging information technology that provides for the specification of a standard (ISO/IEC :), interchangeable hypertext navigation layer above diverse electronic information sources.
InfoLoom, Inc. provides the Topic Map Loom(TM) technology. This technology, field tested over years, is designed to facilitate the creation and maintenance of topic maps and resulting navigable knowledge bases. Once the application has been properly set up, it just takes the push of a button to apply the topic map to the information set.
Preserves the existing workflow
Topic Map Loom(TM) technology is used to create topic maps and apply those maps to existing information sets. It works by transforming documents in given formats into documents in other formats with all navigation features in place. Topic Map Loom(TM) is not designed to create source information or store source information. Likewise, it is not designed to be used as a browser or a publishing engine. Topic Map Loomï¿ simply enables the user to create a topic map and apply that map to source information in order to create browsable or printable output.
Connect Diverse Information Sources
One of the unique features of Topic Map Loom(TM) technology is that with it, users can connect information from diverse information sources, including their legacy data. This provides users with a way to include legacy data with newer data formats as they create unified knowledge bases. Currently InfoLoom's Topic Map Loom(TM) technology supports numerous standard information formats including ASCII, XML, HTML, SGML, Delimited Database records, Microsoft Word. Special scripts can be added to handle any other proprietary data format.
Standards Based
Topic Map Loom(TM) technology is standards based. Developed by a co-editor of the Topic Maps standard, this technology is based on the Topic Maps standard (ISO/IEC ).
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Hand-crafted Machine-generated Knowledge Interchange
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Topic maps are a new and very useful way to represent and navigate text. They can be used to increse learning, help folks to spot gaps and to summarize persistent conversations.
I envisage topic maps will become widespead within KM (knowledge management) due to their versitality, their visual appeal, their ability to provide a holistic overview of key concepts and thus to provide a higher level context for documents and information.
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. What is knowledge?
. What is knowledge management?
. Seven basics of knowledge management
a. strategy of knowledge management
b. organizing for knowledge management
c. budget of knowledge management
d. incentives for knowledge management
e. community of practice
f. technology of knowledge management
g. measurement of KM
h. second generation issues
. History of knowledge management
. Digital divide or digital opportunity
. The imperative to share knowledge
. Six laws of knowledge management
a. Knowledge sharing is key to survival
b. Communities: heart and soul of KM
c. Communities need physical interaction
d. Passion drives communities of practice
e. Knowledge need inside-out and outside-in
f. Storytelling ignites knowledge sharing
g. Corollaries
. Connecting vs. collecting
. Discovering what we know
. Democratization of what we know
. Knowledge fair: the horizontal ritual
KM and new knowledge
Knowledge management & e-business
. The fancy new KM tools
. Knowledge management job description
. What is intellectual capital ?
. Sharing knowledge-Knowledge sharing
. Quotations on knowledge - What the sages say about it
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...Once you have organized information about stakeholders in this manner, you easily identify stakeholders on the basis of their power and interest in the project. Broadly speaking, stakeholders can be organized into four groups:
High Influence, High Interest: Some stakeholders might have a lot of influence over the project, and also be very interested in the project. It is vital to understand the viewpoints of such stakeholders specifically what potential objections they might raise. Spend most time on these stakeholders.
Low Influence, High Interest: Other stakeholders might have a lot of interest, but little real influence. Such stakeholders (if they are in favor of your project) can be valuable sources of information: they can get you access to documents relevant to your project, fill you in on the institutional history of past efforts in your project domain, and help you identify what the organizational challenges to the project will be. These are good stakeholders to meet with first, since each interaction is relatively low-risk.
High Influence, Low Interest: Stakeholders with high power, but low interest need to be broadly satisfied. They won’t pay attention to the fine print of your project, since they perceive the project as not affecting them. However, they have influence on whether the project will be a success: for example, they may have a vote during the approval process of a project. The goal of your interactions with this type of stakeholder should be to give them enough information about the project that they will not create obstacles for your project.
Low Influence, Low Interest: You should spend less time with stakeholders who have little influence and little interest in the project. They aren’t interested in what you are doing, and are not in a position to help you do it.
One interesting thing about the suggestions generated by this model is that interest matters more than influence in determining the value of interactions between yourself and stakeholders. High interest, low influence stakeholders give you the ammunition and contextual information needed to make your case with the high influence stakeholders. Low interest, high influence stakeholders, in contrast, simply need merely to be won over or neutralized in a fairly superficial way. Projects will succeed or fail primarily based on the actions of people who care enough to defend or oppose them. .
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Are you overloaded with disorganized information from your
* Corporate intranet or extranet?
* Customer support site?
* Company website?
* Multiple content repositories?
Does your company's search-based product or service overload its customers?
On-the-Fly Document Clustering
Our flagship product, Vivísimo Clustering Engine, automatically organizes search or database query results into meaningful hierarchical folders completely on-the-fly, out-of-the-box. It cleanly interfaces with any search engine or document database, transforming long lists of search results into categorized information without any clumsy pre-processing of the source documents.
No more long tedious lists - Instead, organized information with document clustering.
How it Works
The Vivísimo Clustering Engine automatically clusters search results into categories that are intelligently selected from the words and phrases contained in the search results themselves. This means that categories will be as up-to-date and fresh as your content.
* Completely automatic categories, chosen on-the-fly
* Human-level accuracy
* Hierarchical categories for drill-down capability
* Familiar and intuitive folders-style interface
* Effortless installation and no maintenance
Never again will novel document themes be forced into obsolete, pre-defined categories. No need for expensive and complicated tagging or taxonomy-building schemes that require perpetual maintenance.
The Vivísimo Clustering Engine completes a powerful information retrieval system for any search-based product, service, or internal company process, on intranets, customer support sites, databases, web services, or other knowledge management application.
Modules
These enhancements to the Clustering Engine are available as optional modules:
* Knowledge Writer: Lets you express company- or industry-specific knowledge of synonyms, acronyms, abbreviations, spelling variants, type-of relations, etc. that is then used at clustering time to recognize similarities of specific interest to you.
* Web-Based Administration: Lets you configure, monitor, and debug your installation via a powerful browser interface.
Organized Content from Multiple Sources
The Clustering Engine combines with the Content Integrator to produce a new standard in the way information is integrated and organized for users. Companies can now integrate query results from multiple sources - whether internal or external - and categorize them all, on the fly. Users will no longer need to select and search each source separately.
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Many years ago, I started looking into SGML and XML as a way to make information more manageable and findable, which was something I had been working on for a long time. It took me several years to discover that, although SGML and XML helped, they did not actually solve the problem. Later I discovered topic maps, and it seemed to me that here was the missing piece that would make it possible to really find what you were looking for. This article is about why I still think so.
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The notion "radical constructivism" (RC) was coined by Ernst von Glasersfeld in in order to emphasize that from an epistemological perspective any constructivism has to be complete (or "radical") in order not to relapse into some kind of fancy realism. The basic tenet of RC is that any kind of knowledge is constructed rather than perceived through senses. .
On a slightly different path, the cybernetic one, Heinz von Foerster approached the topic of what was called second order cybernetics. It focuses on self-referential systems and the importance of eigenbehaviors for the explanation of complex phenomena. Eventually, this idea would emerge the concept of "operational closure": any cognitive system is semantically independent (and impenetrable). From the late s to the mid s, HvF had been running the Biological Computer Laboratory (BCL) at the University of Illinois at Urbana-Champaign which was a dwell of people thinking in similar lines. Among others, prominent members of the BCL were
* Humberto Maturana who, as the founder of the theory of autopoiesis, focuses on the central role of the observer;
* Francisco Varela who developed the ideas of circularity and 'enacted' cognition further;
* W. Ross Ashby who was a main figure in the cybernetics movement;
* Gordon Pask who developed a conversation theory.
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44 - SECONDARY Keyword matches for KNOWLEDGE MANAGEMENT
Click on any Title to go to that site
Click on any Primary Key to search by that keyword
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The table below illustrates two polar opposites of learning theory. As with most things in life these should really be considered as two poles of a continuum. However, constructivism, in its different shades is undoubtedly in the ascendant.
Why is this relevant? Computer-based learning and distance learning has until relatively recently, and still is in some quarters, been based on an instructional design model which is fundamentally objectivist in its view of learning. Such a view means that the learning is delivered as a prescriptive teacher-centred self-contained package to meet assumed learner needs with no consideration of the aspects listed in the right-hand column of the table below. Naturally, the success or otherwise of such materials evaluation is also based on objectivist criteria. So we have the rather interesting situation that a course or resource can be judged as ‘excellent’ (or otherwise) if the evaluators are acolytes of objectivism but the same ‘excellent’ course or resource would fail miserably if the evaluators decided that they were now constructivists. So as long as you avoid producing learning resources or distance learning courses there’s no need to be concerned then? Wrong! Designing or developing learning resources and distance learning courses certainly makes public the basis of your design decisions, but the objectivist-constructivist models apply equally to how conventional campus-based, face-to-face courses are designed, developed and implemented.
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The Pillars of Insight Transformation outlined below should help business managers move past pure data analytics to create stronger, more valuable relationships from their CRM initiatives. Relevancy, Context, Timing, Emotive Factors
true ROI comes from the broader process of converting insight into actions that improve customer value
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Organizations are being bombarded with information from a plethora of sources both internally and externally generated, from intranets, extranets and the Web, in multiple data types and in formats so varied they boggle the brain: text, HTML, XML, images, e-mail, audio, video. This onslaught has spawned a new phrase, content management, which attempts to bring order and value to the information, and to smooth the path to e-business and e-commerce. Here is just a sampling of some of the "content management companies that have captured KMWorld’s attention recently.
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Social network analysis [SNA] is the mapping and measuring of relationships and flows between people, groups, organizations, computers or other information/knowledge processing entities. The nodes in the network are the people and groups while the links show relationships or flows between the nodes. SNA provides both a visual and a mathematical analysis of human relationships. Management consultants use this methodology with their business clients and call it Organizational Network Analysis [ONA ...
Degrees
Betweenness
Closeness
Boundary Spanners
Peripheral Players
Network Centralization
Other Network Metrics
. Structural Equivalence - determine which nodes play similar roles in the network
. Cluster Analysis - find cliques and other densely connected clusters
. Structural Holes - find areas of no connection between nodes that could be used for advantage or opportunity
. E/I Ratio - find which groups in the network are open or closed to others
. Small Worlds - find node clustering, and short path lengths, that are common in networks exhibiting highly efficient small-world behavior
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The NASA source for project management.
Welcome to the Academy of Program and Project Leadership (APPL) and ASK Magazine. APPL helps NASA managers and project teams accomplish today's missions and meet tomorrow's challenges by providing performance enhancement services and tools, supporting career development programs, sponsoring knowledge sharing events and publications, and creating opportunities for project management collaboration with universities, professional associations, industry partners and other government agencies.
ASK Magazine grew out of APPL's Knowledge Sharing Initiative. The stories that appear in ASK are written by the 'best of the best' project managers, primarily from NASA, but also from other government agencies and industry. These stories contain genuine nuggets of knowledge and wisdom that are transferable across projects. Who better than a project manager to help another project manager address a critical issue on a project? Big projects, small projects -- they're all here in ASK.
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authentic® lets business users enter content directly into XML documents as easily as jotting notes. Simply fill in predefined forms or enter pertinent text with the word-processor style interface, and the data becomes instantly available to appropriate management applications across the organization. See the benefits of XML in action with a FREE license of authentic® from Altova.
The intuitive Altova authentic® user interface, which closely resembles a word processor, allows business users to capture ideas and information directly into an XML document without having to understand the underlying XML technology. This innovative approach to content editing unlocks corporate knowledge and increases overall efficiency.
authentic® is designed for use in organizations where people create business content or collect and use information on a daily basis. Users of authentic® are typically business users, such as reporters, analysts, lawyers, marketing professionals, order processing clerks, field representatives, etc.
authentic® is not only the most effective solution for realizing a standards-based, Web-enabled XML content management system, database, or XML repository, it’s also the most cost effective because it’s free! Offering authentic® under a free license affords corporate IT departments even those under tight budgets the ability to implement XML content editing applications today and start realizing the benefits and cost-savings associated with re-using information assets.
authentic® is available as a desktop application or as a browser plug-in for Internet Explorer.
Innovation
authentic® provides an innovative visual approach to authoring XML documents that completely shields the end-user from having to deal with the technical aspects of XML. authentic® is ideally suited for use as a lightweight editor for document framework deployments built using Altova xmlspy® . Document frameworks are standards-based enterprise content management solutions for creating and deploying large volumes of XML content in real-world production environments, such as Web publishing, knowledge management, and e-commerce systems.
Knowledge
Using authentic® , business users can easily transfer mission-critical knowledge and information to an underlying XML format, ensuring that information is valid and does not become lost or un-usable. Information stored in an XML format can be reused and repurposed easily at any time. authentic® effectively unlocks valuable knowledge assets across a corporation.
Efficiency
authentic® enables the use of content-rich forms, a key requirement for creating the paperless office. These forms are created by XML-savvy developers using Altova stylevision® . Once an Authentic Form is created, business users can use it to edit the content of XML documents through the user-friendly authentic® interface. Authentic Forms can be created for just about any content stored in XML, from purchase orders and expense reports, to news articles and catalogs, and much, much more.
authentic® efficiently captures information as it is being created, preserving the context in which it was produced and the relationships between it and other existing corporate data.
Visual Design
With an interface similar to a word processor, authentic® supports:
- Free-flow WYSIWYG text editing
- Form-based data input
- Graphical elements
- Presentation and editing of arbitrary repeating XML elements, such as tables
- Real-time validation
- Consistency checking using XML Schema
Support for Advanced Forms
authentic® forms created using Altova stylevision® provide a solution for Web-based data entry and validation that takes full advantage of the rich editing capabilities of XML and XSLT that are not possible using simple HTML forms.
We've added support for advanced Authentic Forms that includes Business Logic Validation, Complex Tables, Rich Input Formatting, Date/Time control, and much m
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Best Practices in Customer Relationship Management a White Paper published by KMWorld and Information Today, Inc.
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How social network analysis informs design and facilitation for online learning
Conclusions
The egonets from the social network analysis and the follow-up interviews seem to indicate quite strongly that participating in a variety of group tasks, in which grouping is varied, increases learning by allowing participants to interact more intimate and activity oriented conversations serves to encourage closeness. However, whether or not feeling closer to a community member makes it more likely you will learn from them seems to be dependent on a number of factors.
One factor is the personal learning agenda that each member brings to a community. These personal learning goals appear to impact greatly on the degree of closeness a member wants or needs in order to meet their goals. In other words, the value proposition the community of practice holds for each member can be very different and while personal learning outcomes may be met, closeness may not be needed at all in order to achieve these goals.
. . . Whether or not participants knew people coming in to the workshop does not seem to be a key factor in their learning. It is more likely that their personal learning agendas drive the nature and number of the relationships they form in meeting these agendas. The workshop may be an opportunity for participants to extend relationships they have prior to the workshop, but it appears that the design of the workshop may equalize previous relationships. Again, this is dependent upon each member's personal learning agenda.
Another key factor impacting on learning and closeness is the degree of choice participants are given. In this workshop, participants can choose the task for their household, they can choose the subject and outcomes for their project and they can also choose whom they will work with in these two small groupings. This, coupled with the fact that the workshop involves them in a number of simultaneous activities with different member’s over a short time frame, makes for an intensive experience which engenders closeness and at the same time increases the likelihood participant's will meet their personal learning goals. Within such a context it is perhaps difficult extricate the exact nature of the relationship between individual activities, learning and closeness.
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The CmapTools program empowers users to construct, navigate, share and criticize knowledge models represented as concept maps. It allows users to, among many other features, construct their Cmaps in their personal computer, share them on servers (CmapServers) anywhere on the Internet, link their Cmaps to other Cmaps on servers, automatically create web pages of their concept maps on servers, edit their maps synchronously (at the same time) with other users on the Internet, and search the web for information relevant to a concept map.
Download at http://cmap.ihmc.us/download/index.php?myPlat=Win
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CMS Watch is an independent source of information, analysis, and reports about web content management solutions.
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A comprehensive guide to software that powers discussions on the internet Web Conferencing - Video Conferencing - Rich Media Conferencing - Instant Messaging - Forums & Message Boards - Groupware Social Software for Online Collaboration - Online Communities - Virtual Teams - Intranets - E-learning - Knowledge Management
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The ultimate goal of CM is to permit organizations to achieve strategic goals. As with any technology process, the tool has value only to the degree that it enables (not dominates) achievement of larger corporate missions. This list details some major value points for CM:
* Repurpose content for use in various formats - web page, documents, etc
* Reduce costs associated with maintenance of content/web sites
* Reduce costs associated with searching for content (or duplication of content creation)
* Access - findability (and its implications - info when needed, avoiding duplication)
* Meet info needs of organization - when, where, how
* Relevant - content is current and meets needs of users
* Organized - content can be easily located due to an imposed organizational structure at the time of publishing
* Customized - delivering info in a manner and format required by the person for the task
* Increased responsiveness to trends, markets, etc. (and every else that comes from knowing where things are)
* Quality control (via automated workflow process)
* Collaboration and "spiraling" knowledge as contributors build on each others' work
* Permits non-technical staff to enter and publish content into a system
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Excellent, relevant articles on everything from CRM to Web Services
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Wide range of articles, newsletters and discussions about business and technology topics.
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Decision Support Systems (DSS) are a class of computerized information systems that support decision-making activities. DSS are interactive computer-based systems and subsystems intended to help decision makers use communications technologies, data, documents, knowledge and/or models to complete decision process tasks. Five more specific Decision Support System types include:
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The E.piphany suite delivers next-generation solutions across marketing, sales, and service that are driven by rich, real-time customer intelligence. With E.piphany, organizations can transform the customer experience by enabling front-line interactions that are more intelligent, informed, and consistent. Regardless of channel or touchpoint, each customer interaction represents an opportunity to sell a product, resolve a problem, retain a customer, or otherwise strengthen the relationship-opportunities that can be identified and acted upon with E.piphany.
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Content Commerce
Content Creation & Digital Publishing
Content Delivery
Content Distribution
Content Integration
Content Management
Digital Asset Management
Digital Rights Management
Fee-Based Information Services
Intranets and Portals
KM & Collaboration
Mobile & Wireless Content
News/Finance/Business
Online Community
Pricing
Rich Media
Sci-Tech/Medical
Search Technology
Syndicated Content
Taxonomy
Web Services
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eGain Service - is the industry’s first complete customer service management solution. Built for rapidly implementing next-generation contact-center strategies, it consists of a service process management platform--the unique and open eGain SMP--and best-of-breed applications for self-service and the contact center. Unlike most existing customer service suites, which are old client-server software packages draped in web colors, eGain Service - combines industry best practices and powerful service process management capabilities with a pure web architecture and an industry-leading - th-generation browser-based user interface. The solution offers true multi-channel service and integrated work management, and is designed to leverage your existing investment in contact centers, business systems, and web sites.
Comprehensive knowledge management lies at the heart of eGain eService Enterprise. Leveraged across all channels, it provides extraordinarily powerful and sophisticated customer interaction capabilities.
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eLearning could be a cornerstone of knowledge management but most elearning companies have failed to master the basic theory and practice of knowledge management. They not only cannot intelligently speak about knowledge management practice from a marketing perspective, they don’t even have a coherent internal understanding of knowledge management or a serious knowledge management strategy of their own. Nor can they speak the language of business results other than in terms of ROI (return on investment), completely missing the huge strategic impact of intangibles and intellectual capital measures.
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One of the most confusing aspects of eLearning is that nobody knows what it is. We do know the "e" doesn't stand for "electronic". The"e" in eLearning would be better defined as
Evolving or Everywhere or Enhanced or Extended
Just taking a Word document or PowerPoint presentation and doing a "Save as HTML" does NOT mean you have created eLearning. Just taking a F F presentation and presenting it using a web conference is not eLearning.
We define eLearning as .
A learning environment supported by continuously evolving, collaborative processes focused on increasing individual and organizational performance.
Effective eLearning thrives at the nexus of web usability, communication, relationship and Knowledge Management tools.
We also like this definition of Knowledge Management.
Knowledge Management is about using information strategically to achieve one's business objectives. Knowledge Management is the organizational activity of
creating the social environment and technical infrastructure so that knowledge can be accessed, shared and created. Robert K. Logan
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Team Collaboration
* Threaded discussions keep topics organized.
* View calendars for yourself, your team, or the entire Forum. Exchange calendar entries using Microsoft Outlook.
* Secure team workspaces offer private discussion forums, calendar, chat room, and web file system metaphor.
* Organize information hierarchically by division, department, project, etc. via individually configured workspaces.
* Fully integrated HTML-based chat works across firewalls.
* Instant messaging lets you see who’s online and send a quick note.
* Use "overview graphs and statistics to manage workflows, tasks, and entries in discussion forums and calendars.
* Easily create "Instant Polls and surveys, tabulate responses and chart the results.
Personalization Features
* Bookmark key documents, discussions and calendars for quick access.
* Personalize your color and font settings.
* Edit discussion entries using rich text features like font, style, color, etc.
* Built-in spell checker optionally provides alternative spellings for unrecognized words.
* Optional "My News feature alerts you to items of interest from newsgroups, online articles, tracked web pages, etc. stored in the Forum "Newspaper.
Project Management
Manage complex projects efficiently with top-down, at-a-glance visibility into deliverables, action item status, decision histories and other key data. Easily share meeting logistics and materials and capture meeting results. Automatically receive notification on key events.
Document Management
Simplify document review and editing with automated check-in/check-out and versioning, "round trip editing, HTML file viewer, centralized document storage, multi-file upload/download, graphical views of document folders, and more.
Knowledge Management
Leverage information assets effectively to "discover what you know. Powerful search technology works across all Forum content. Site map provides a high-level view. Bookmark documents, discussions and calendars for quick access. Windows file system metaphor simplifies information management.
Workflow
Streamline routine processes in a few quick steps -- no programming required. Check task status at a glance or use e-mail notifications to alert you automatically to important events. Quickly create electronic forms for engineering change orders, expense reports, etc. Graphical "trees make it easy to chart complex processes. Built-in workflow templates help automate contact management, Help Desk, resume tracking and more, right out of the box.
Simplified Administration
* Flexible security. Optionally enable DMZ (demilitarized zone) server locations, PKI support, single sign-on through tools like Netegrity, NT domain authentication and challenge/response, roles-based access to Forum content, and more.
* Rapid customization. Rapidly customize look-and-feel right from the Forum menu, or by editing HTML templates. An object-oriented Developer's Toolkit enables full customization.
* Distributed administration. Delegate administrative tasks, including relevant access controls, to workspace owners. Workspace owners can create and customize workspaces, discussions, calendars and chats; and invite new users.
* Automated backup. Easily specify what and when you want to backup or archive.
* Portal support. Forum works with a wide range of custom and off-the-shelf portals.
* LDAP support. Synchronize Forum accounts with LDAP directories, and automatically create Forum accounts using LDAP information.
* Database support. Choose from Forum's built-in FrontBase SQL database or use your existing Microsoft SQL Server or Oracle i systems. Access ODBC databases programmatically via built-in, object-oriented commands.
* Wireless support. Access Forum solutions via PDAs with HTML browsers.
* Accessibility support. Forum and its Help system are coded for increased accessibility per Secti
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The enterprise portal program is a collection of projects that need a well-established sequence with a recognized beginning and ending. It is important to deliver frequently and celebrate successes. The focus of the enterprise portal is found in the individual project plans, where each one is established to achieve an identified objective in a specified time frame. Several established parameters such as time, cost, available resources and quality standards need to be adhered to as the identified tasks of the enterprise portal projects are completed.
Various management, coordination and communication skills are used to monitor all aspects of the enterprise portal project. Your enterprise portal execution team must use effective tools, applications and planning activities to coordinate the individual projects from accepted proposal (start) to first phase of implementation (finish). Your enterprise portal execution team must store, track and display project information to verify that team members are aware of the schedule, their specific responsibilities and the current status of all the projects at all times.
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GoldenFleece is an international community of practice devoted to storytelling in business and organizations. We've assembled a resource guide for business leaders, consultants, educators, marketers, storytellers, artists, activists, students, and anyone else eager to apply story in the world of work. This web site is your invitation to engage and join us in this emerging field. We believe in practicing and living in a narrative world, where everything is shaped by our relationship to story.
Story is healing & unifying. We passionately believe that story has significant contributions to make the world a better place. We are shepherding the emergence of a narrative approach into widespread recognition and validity.
GoldenFleece is creating a professional practice around the use of story in business. We provide a venue to support one another in this work. We invite you to join us.
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Help & Manual is the perfect solution for writing online and print documentation. Help & Manual creates web based help, all standard Windows help formats and print manuals from a single source. One of the more outstanding features, however, is the built-in PDF engine: great looking PDF files without additional tools (Adobe Acrobat is not required).
Help & Manual is a help authoring tool that lets you create and edit your online help project and export it to a variety of file formats. It can output your initial help file into Adobe PDF, HTML Help, plain HTML, Winhelp and other file formats. With its WYSIWYG approach to creating help files and printed manuals, what you see at design time is what you get at run time.
The word-processor-style interface is clear and straight-forward. Designing a table of contents, a keyword index or context sensitive help is not an extra task but fully integrated. You create hyperlinks to other topics with a simple drag and drop and test it in design mode.
Help & Manual is made for help authors, programmers and everybody who wants to easily create structured documentation. Most of our customers are software developers or help authoring professionals. You should be familar with a word processor but don't need to have experience with the technical process of help file compilation.
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The most obvious difference between participatory journalism and traditional journalism is the different structure and organization that produce them.
Traditional media are created by hierarchical organizations that are built for commerce. Their business models are broadcast and advertising focused. They value rigorous editorial workflow, profitability and integrity. Participatory journalism is created by networked communities that value conversation, collaboration and egalitarianism over profitability.
Clay Shirky, an adjunct professor at New York University who has consulted on the social and economic effects of Internet technologies, sees the difference this way: "The order of things in broadcast is ‘filter, then publish.’ The order in communities is ‘publish, then filter.’ If you go to a dinner party, you don’t submit your potential comments to the hosts, so that they can tell you which ones are good enough to air before the group, but this is how broadcast works every day. Writers submit their stories in advance, to be edited or rejected before the public ever sees them. Participants in a community, by contrast, say what they have to say, and the good is sorted from the mediocre after the fact.
Many traditional journalists are dismissive of participatory journalism, particularly webloggers, characterizing them as self-interested or unskilled amateurs. Conversely, many webloggers look upon mainstream media as an arrogant, exclusive club that puts its own version of self-interest and economic survival above the societal responsibility of a free press.
According to Shirky, what the mainstream media fail to understand is that despite a participant’s lack of skill or journalistic training, the Internet itself acts as editing mechanism, with the difference that "editorial judgment is applied at the edges-after the fact, not in advance.
In The Elements of Journalism, Kovach and Rosenstiel take a similar view: "This kind of high-tech interaction is a journalism that resembles conversation again, much like the original journalism occurring in the publick houses and coffeehouses four hundred years ago. Seen in this light, journalism’s function is not fundamentally changed by the digital age. The techniques may be different, but the underlying principles are the same.
…
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Online social networks are webs of relationships that grow from computer-mediated discussions. The webs grow from conversations among people who share a common affinity (e.g., they work for the same company, department, or in the same discipline) and who differ in other ways (e.g., they are in different locations, keep different hours, specialize in different disciplines, work for different companies). When the people are distributed across time and space, then these conversations need to take place online, over an intranet or private internet forum.
Within a company, a well-tuned online social network can enhance the company's collective knowledge and sharpen its ability to act on what people know in time to be effective. We have long recognized that this kind of network is critical to an organization. Creating these opportunities to connect is often the stated or unstated purpose of facilitated off-site meetings and other communication initiatives. However, the half-life of connections made at these meetings was very short until online technology provided us with a means to support the network over time.
Social networks grow from the personal interactions of human beings over time, as well as from from the technological infrastructure that connects those humans. This means that growing a successful online social network requires social know-how as well as technical expertise. Interactions include those that take place face-to-face, via telephone, online, and even via things we send each other in the postal mail.
Thoughtfully planned and knowledgeably implemented online social networks can enable an organization to:
. Create an early warning system.
. Make sure knowledge gets to people who can act on it in time.
. Connect people and build relationships across boundaries of geography or discipline.
. Provide an ongoing context for knowledge exchange that can be far more effective than memoranda.
. Attune everyone in the organization to each other's needs - more people will know who knows who knows what, and will know it faster.
. Multiply intellectual capital by the power of social capital, reducing social friction and encouraging social cohesion.
. Create an ongoing, shared social space for people who are geographically dispersed.
. Amplify innovation - when groups get turned on by what they can do online, they go beyond problem-solving and start inventing together.
. Create a community memory for group deliberation and brainstorming that stimulates the capture of ideas and facilitates finding information when it is needed.
. Improve the way individuals think collectively - moving from knowledge-sharing to collective knowing.
. Turn training into a continuous process, not divorced from normal business processes.
. Attract and retain the best employees by providing access to social capital that is only available within the organization.
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Huminity is an instant messaging chat software that combines in it full social networking capabilities. It can be installed on any Windows running PC.
After installing Huminity and creating a personal contact-tree, Huminity becomes your 360-degree chat software. You can navigate your global map of personal connections, have private chats and chat in chat rooms.
The contact-tree displays a person's social map (when the person is centered in the center). Navigating the map of connections is simple and intuitive. Clicking on a contact or a user twice will move them to the center of the map and create their web of connections around them. In this way, you can navigate from one person to the other and explore the magnificent uniqueness of people - social ties.
Change of color and shape differs people that are connected to other people from those that aren't. In this way, users can easily navigate their personal network of friends by simply clicking on one of the contacts. This forms a gigantic web like map of connections where people are connected to other directly or indirectly through mutual friends.
...Searching a path between two people is one of the most exciting features in Huminity. Through the search path ability the user can search a path of friends between any two people that are included in Huminity, either as users or even as contacts of someone. In this way, a complete and authenticated web of connections can be created even when some pieces of the connections "puzzle" are missing. The search can also be performed between a person and any keyword (i.e. from the user to all the mechanics in London).
...The results of a search-path query are then presented, sorted by the number of nodes between the two people. Users can easily perform search-path queries even when they do not know the e-mail addresses of the people by selecting them as the destination right off the contact tree. Such functionality maintains adequate privacy of users without compromising the value achieved from the software.
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Social network analysis software and services for organizations and their consultants.
* InFlow . network mapping and measuring software: organizational network analysis [Read.]
* Data-mining Email to discover Social Networks and Communities of Practice [Read.]
* Connecting the Dots: Social Network Analysis of the - Terrorist Network [Read.]
* Knowledge Continuity Management: keeping knowledge in the organization [Read.]
* Contact tracing maps the diffusion of a virus through a human network [Read.]
* Examine what emergent purchasing patterns on the WWW may reveal [Read.]
* Post-Merger Integration: effectively combine merging organizations [Read.]
* Key Opinion Leaders: discovering personal influence amongst peers [Read.]
* Social Networking in Academia - The Erdos collaboration network [Read.]
* Build resilient computer networks using network analysis [Read.] [PDF]
* Best Practice: Organizational Network Mapping Tactic [Request.]
* Explore the complex structure of the Internet Industry
* Who influences decision-making in your organization?
* White Paper: Managing the Connected Organization
* White Paper: Knowledge Creation and Re-Use
* White Paper: Building Entrepreneurial Networks
* White Paper: Understanding Power in Networks
* Introduction to Social Network Analysis
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Full Book available online
Learn how to merge aesthetics and mechanics to design web sites that "work." This book shows how to apply principles of architecture and library science to design cohesive web sites and intranets that are easy to use, manage, and expand. Covers building complex sites, hierarchy design and organization, and techniques to make your site easier to search. For webmasters, designers, and administrators
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The key to turning data into useful information is to empower users to interact with all of their disparate information assets, on their terms, based on their needs. *
In order to make this possible, SmartDiscovery uses the most comprehensive set of advanced text analysis tools on the market, including search, entity extraction, fact finding, categorization and visualization.
By automatically extracting metadata from documents and combining this metadata with familiar search interfaces and intuitive navigation options, Inxight SmartDiscovery allows users to quickly find and employ the precise, relevant information needed to get their jobs done more effectively.
SmartDiscovery allows you to:
* Classify your unstructured data into well-organized topics and event taxonomies, providing an intuitive and powerful alternative to simplistic keyword searches across all data sources, regardless of location, language or format
* Extract the most relevant entities contained inside unstructured data - people, places, companies, dates and events - and interact with them to locate the information most relevant to your needs
* Identify the relationships and links between people, organizations, and other entities inside unstructured data sets
* Retrieve relevant search results, even with one-word queries, and interact with search results in a manner that provides the most direct path from search to discovery
SmartDiscovery interacts and integrates with existing enterprise environments such as portals, intranets, content management systems and email applications. This provides for easy deployment and a compelling return on previous IT investments by allowing the information assets stored in these systems to be used more effectively.Only SmartDiscovery provides the complete solution for enterprise information discovery which includes:
* Entity extraction
* Fact extraction
* Taxonomy management and categorization
* Search and summarization
* Enterprise integration adaptors
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KM and elearning: a powerful combination: "in two year, KM will be a subset of elearning. Or elearning will be a subset of KM.".
That Gartner prediction, cited in Rosenberg's book e-Learning, was made three years ago. Neither variation has come to pass. Instead, the interactions of the two fields continue to
increase and there seems to be a widespread agreement that KM and elearning are converging. And, perhaps more importantly, consensus is growing that this convergence is a
good thing, that it should continue and intensify, and that both fields could benefit from a greater partnership.
...Yet it seems that, if KM and elearning are to achieve more than a superficial integration, KM would be a better-equipped leader because it provides the necessary foundation and broad scope for the integration. Not surprisingly, a number of representatives of KM companies agreed with this assessment. What is perhaps more surprising is so did most of the elearning people with whom I spoke.
...First, historically, KM has the elevated status of dealing with higher-level knowledge and information, while training has been seen as largely concerned with lower-level knowledge, information, and skills. A general belief persists that you can't teach high-level skills; you can only teach the basics and then the real learning takes place on the job. In this stereotype (which, like so many stereotypes does contain an element of truth), new employees are sent "back to school" to learn the basics and then sent out to the job where they promptly forget % of what they were taught while learning how to really do their job.
...Second, another major difference between KM and elearning is in their respective views and approaches to content and user communities, particularly in terms of the amount and type of structure and levels of metrics that they gather about content and people. ...In addition to the differences in authoring skills and backgrounds and types of content, another key reason training includes metadata is that there are, by contrast to KM, relatively few content authors. The content is rarely revised, but instead essentially reused time and again. This means that the economics of adding structure or metadata is vastly different for training versus intranet or desktop content, which has many authors who write independently and for a variety of purposes, and who generate content that is only occasionally reused. This difference in the amount and depth of structure also applies to the view of the user or consumer of content. In training environments, you usually find well-developed models of learners, what they have to know, what they have previously studied or been certified for, and you measure how well they understand the content they are currently interacting with.
...Two ideas kept coming up in virtually every conversation: integration and infrastructure. I found widespread recognition that standalone applications and separate departmental projects were not the optimal way to do KM, CM, or training. And, when the topic was how to merge all three, the consensus was even more profound that the only solution was an integrated infrastructure solution. There was some disagreement about the particulars of that integration, but in general, there were three areas that needed to be solved to move the convergence of KM and elearning to the next level: organizational integration, technological integration, and intellectual integration.
...In other words, integration does not imply uniformity, but rather calls for a mute sophisticated blend of local and global, one that goes beyond business units to the entire range of formal and informal communities within today's enterprises. This level of integration requires not only attention to information needs, but also organizational support that provides the context for both KM and elearning projects and, in many cases, personnel to support and facilitate those projects.
...Training group
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Create fully interactive SCORM compliant eLearning activities, from software simulations, multiple choice quizzes, through to fully synchronized multimedia presentations, with no programming, and no plugins required.
Activities play back natively in a browser. The award-winning KnowledgePresenter® Professional includes advanced features, the KnowledgePresenter Learning Management System, KnowledgePresenter ScreenTeacher, and KookaCap .
True cross platform authoring - lessons play back on Macs, PCs, and Unix platforms.
KnowledgePresenter is the only e-learning solution that allows you to create:
* Interactive software simulations and demonstrations
* Multimedia presentations and learning, including handouts
* Assessments and multiple choice quizzes
* A complete end to end solution, including Learning Management System for recording and reviewing results
A cutdown version of KnowledgePresenter Professional - at less than half the price. Create fully interactive SCORM compliant eLearning activities, from software simulations, multiple choice quizzes, with no programming, and no plugins required.
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Microsoft® HTML Help is the standard help system for the Windows platform. Authors can use HTML Help to create online help for a software application or to create content for a multimedia title or Web site. Developers can use the HTML Help API to program a host application or hook up context-sensitive help to an application. As an information delivery system, HTML Help is suited for a wide range of applications, including training guides, interactive books, and electronic newsletters, as well as help for software applications.
HTML Help offers some distinct advantages over standard HTML, such as the ability to implement a combined table of contents and index and the use of keywords for advanced hyperlinking capability. The HTML Help compiler (part of the HTML Help Workshop) makes it possible to compress HTML, graphic, and other files into a relatively small compiled help (.chm) file, which can then be distributed with a software application, or downloaded from the Web.
HTML Help consists of an online Help Viewer, related help components, and help authoring tools from Microsoft Corporation. The Help Viewer uses the underlying components of Microsoft Internet Explorer to display help content. It supports HTML, ActiveX®, Java, scripting languages (JScript®, and Microsoft Visual Basic® Scripting Edition), and HTML image formats (.jpeg, .gif, and .png files). The help authoring tool, HTML Help Workshop, provides an easy-to-use system for creating and managing help projects and their related files.
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Brainstorming and Planning
Capture Ideas and Information
Assign tasks, schedules, ownership
Plan project or process steps
Create relational 'map' of information
Information Management
Easily re-organize information to create strategy, process, or project plan
Use formatting options and images to highlight key points
Integration with MS Office Applications
Full integration with popular Microsoft applications enables simple export / import
Publish Content
Convert map content to Web pages
Convert maps to PDF format
Integrate with MPX Project Management file format
Interact with Information in XML format
Search Results
News Feeds
Enterprise CRM and ERP systems
Knowledge and document management systems
Proprietary databases
Customization
Create custom Map Parts and productivity solutions using SmartMapX Technology
Document Business Processes with XML, XSLT customization
Create and edit add-in scripts to develop custom functionality
Customize maps by integrating Enterprise data sets and Web services
Mobile Working
Use MindManager X Pro on PCs and Tablet PCs
Take maps with you with X for Pocket PCs
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What is Social Network Analysis?
Social network analysis is based on an assumption of the importance of relationships among interacting units. The social network perspective encompasses theories, models, and applications that are expressed in terms of relational concepts or processes. Along with growing interest and increased use of network analysis has come a consensus about the central principles underlying the network perspective. In addition to the use of relational concepts, we note the following as being important:
* Actors and their actions are viewed as interdependent rather than independent, autonomous units
* Relational ties (linkages) between actors are channels for transfer or ãflowä of resources (either material or nonmaterial)
* Network models focusing on individuals view the network structural environment as providing opportunities for or constraints on individual action
* Network models conceptualize structure (social, economic, political, and so forth) as lasting patterns of relations among actors
The unit of analysis in network analysis is not the individual, but an entity consisting of a collection of individuals and the linkages among them. Network methods focus on dyads (two actors and their ties), triads (three actors and their ties), or larger systems (subgroups of individuals, or entire networks.
Network theory is sympathetic with systems theory and complexity theory. Social networks is also characterized by a distinctive methodology encompassing techniques for collecting data, statistical analysis, visual representation, etc.
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The rollout of a content management system (CMS) has the potential to impact on more users than any other system since e-mail. More crucially, the success of a CMS depends entirely on how much it is used, whether it is authors creating content, or users accessing the published site. It is these two challenges that place usability as a central issue to be raised and addressed.
Benefits of usability
- deployment is simpler and quicker
- training needs are reduced
- resistance to change is lessened
- content is more frequently updated
- ability to conduct in-house maintenance and management
- reduces cost of ownership
- published site is used more frequently, and more successfully.
How to ensure a usable CMS
- Involve all stakeholders in the CMS project, to identify their issues and needs.
- Include usability as a criteria in the CMS tender, to be demonstrated by the vendor.
- Rigorously assess the usability of the potential solutions, including the quality of training materials and documentation.
- Design and implement the CMS with usability principles (and simplicity) in mind.
- Use light-weight usability testing for all aspects of the CMS, and the published pages.
- Include an interface designer, or usability specialist, in the CMS team.
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Tomoye Simplify . is the result of over three years of customer use in hundreds of the most rigorous and alive online Communities of Practice in the world. Our CoP platform has been poked at and pushed to its limits by policy makers, program managers and investigators at Government agencies, technologists at Fortune companies and researchers at the United Nations.
You want your CoP strategy to be an outrageous success. How will you choose the best tools to support your CoPs? How will you empower your leaders to be effective community leaders? How will you engage already busy people in productive community work? And how will you roll out all of the above to tens and potentially hundreds of communities?
What we do
Tomoye is the expert at building knowledge powered by people through better Communities of Practice.
* Are you connected to a group of subject-matter experts, who have a common purpose, common challenges and practical solutions to share?
* Do you need to support their learning and insights through access to a collective pool of knowledge?
* Do you need to tighten links between group members and experts in their field of work?
* Do you need to eliminate duplication of efforts?
* Do you need to make sure everyone is working together?
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Welcome to TWiki, a flexible, powerful, and easy to use Web-based collaboration platform. Use TWiki to run a project development space, a document management system, a knowledge base, or any other groupware tool, on an intranet or on the internet. Web content can be created collaboratively by using just a browser. Developers can create new web applications based on a Plugin API.
"TWiki is powerful" said Jon Udell, a BYTE.com editor. "Among other things, TWiki eases one of the concerns about classic Wiki, which is that the radically egalitarian "edit this page" scheme leaves no change log. TWiki includes powerful revision support. Every change leaves a footprint, and you can follow these easily and effectively."
What does it look like?
TWiki looks and feels like a normal Intranet or Internet web site. However it also has a Edit link at the bottom of every topic (web page), everybody can change a topic or add content by just using a browser.
Who is using TWiki?
TWiki is installed on many web sites, mainly behind corporate firewalls. TWiki is being used by many major companies, because it is very user friendly compared to some well established commercial groupware systems like Lotus Notes. Read some TWikiSuccessStories to get an idea of how companies like Motorola (story) or SAP (story) are using the TWiki platform.
How is TWiki being deployed?
Companies are deploying TWiki in different ways, and TWiki is quite flexible to adapt to different needs. Here is a non comprehensive list of how TWiki is being used:
* To replace a static intranet. Content is maintained by the employees, thus eliminating the "one webmaster syndrome" of outdated and insufficient intranet content.
* As a knowledge base and FAQ system. The TWikiSuccessStoryOfTakeFive tells you more about that.
* To design and document software projects.
* To track issues (i.e. bugs) and features. TWiki itself is managed this way; more on that in TWiki.Codev.
* As a document management tool.
* To collaborate on common goals, i.e. the Helsinki Institute of Physics Technology Programme web portal.
* As a software archive, i.e. the TWiki Plugins archive.
* As a company internal message board, i.e. for job listings.
What are the Main Features of TWiki?
TWiki is a mature, full featured web based collaboration system:
* Any web browser: Edit existing pages or create new pages by using any web browser. There is no need for ftp or http put to upload pages.
* Edit link: To edit a page, simply click on the Edit link at the bottom of every page.
* Auto links: Web pages are linked automatically. You do not need to learn HTML commands to link pages.
* Text formatting: Simple, powerful and easy to learn text formatting rules. Basically you write text like you would write an e-mail.
* Webs: Pages are grouped into TWiki webs (or collections). This allows you to set up separate collaboration groups.
* Search: Full text search with/without regular expressions. See a sample search result.
* E-mail notification: Get automatically notified when something has changed in a TWiki web. Subscribe in WebNotify.
* Structured content: Use TWiki Forms to classify and categorize unstructured web pages and to create simple workflow systems.
* File attachments: Upload and download any file as an attachment to a page by using your browser. This is similar to file attachments in an e-mail, but it happens on web pages.
* Revision control: All changes to pages and attachments are tracked. Retrieve previous page revisions and differences thereof. Find out who changed what and when.
* Access control: Define groups and impose fine grained read and write access restrictions based on groups and users.
* Variables: Use variables to dynamically compose your pages. This allows you for example to dynamically build a table of contents: include other pages; or show a search result embedded in a page
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TypePad is a powerful, hosted weblogging service that gives users the richest set of features to immediately share and publish information -- like travel logs, journals and digital scrapbooks -- on the Web. TypePad lets people communicate, publicly or privately, with the audience of their choosing.
TypePad makes it easy to:
* Publish a weblog
* Publish a photo album
* Maintain lists of your favorite books, music, weblogs, and links
* Personalize your site's colors, layout, and design
* Connect with others who share your interests
* Limit who reads your weblog through password protection
TypePad Pro is the option for experts. In addition to being able to edit the HTML of your weblog, you can create an unlimited number of weblogs, invite other authors to contribute to your site, archive your entries in multiple formats, and control your weblogs and photo albums down to the letter. Pro is the right choice for group weblogs or advanced users who have experience in weblogs and web technology.
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A comprehensive package for the analysis of social network data as well as other -mode and -mode data. Can read and write a multitude of differently formatted text files, as well as Excel files. Can handle a maximum of , nodes (with some exceptions) although practically speaking many procedures get too slow around , - , nodes. Social network analysis methods include centrality measures, subgroup identification, role analysis, elementary graph theory, and permutation-based statistical analysis. In addition, the package has strong matrix analysis routines, such as matrix algebra and multivariate statistics.
Integrated with UCINET is the NetDraw program for drawing diagrams of social networks. In addition, the program can export data to Mage and Pajek.
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I read these long tortuous posts bewailing the malaise of our educational systems. The problem is not "out there". We are the problem. We are selling snake oil. We now have ample data to show that:
Training does not work. eLearning does not work. Blending Learning does not work.Knowledge Management does not work.
Yet we collectively reify our denial and project the root of the problem out to an external institutional framework. We are the source of the problem because we are selling snake oil. It doesn’t work but there is still plenty of money in it.
Caveat: My data relates solely to the corporate market. In the corporate world performance is rated on whether you save or make money (or both) for the company. Your value as "intellectual capital" rests exclusively on that.
Training does not work. The data is mounting that very little of training makes it back to the workplace. The noise inherent in the knowledge transfer to learning transfer process obliterates up to 80-90% of any usefulness of the training on the job.
Less than 30 percent of what people learn is actually transferred to the job in a way that enhances performance. (Robinson and Robinson)
85-90% of a person’s job knowledge is learned on the job and only 10-15% is learned in formal training events. (Raybould)
We have known for 20 years that classroom training only produces very high results for only 2% of the students (Bloom). The famous 2 Sigma variance accomplished with Intelligent Tutoring systems confirms that only individualized mentoring produces effective knowledge transfer. Only in the government has this data been openly communicated.
About 20 years ago, research by Prof. Benjamin Bloom and others demonstrated that students who receive one-on-one instruction perform two standard deviations better than students in traditional classrooms. (Stottler Henke Associates, Intelligent Tutoring Systems: Using AI to Improve Training Performance and ROI, 2003).
We spend about $65 billion every year in the US for training that has a dismal knowledge transfer ratio (2%), a dismal learning transfer rate (20-30%) and only accounts for 10% of the way we acquire knowledge. What’s wrong with this picture?…
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Organizations tend to look at content management as content that's good enough for outside folks, while they refer to knowledge management as the sharing of knowledge primarily by inside folks. We think the time is ripe for a collision. A blend of content management systems and knowledge management tactics may provide just the combination a company needs. By examining the following points of overlap between content management and knowledge management, companies can leverage that overlap to boost immediate ROI.
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We are building an open-content encyclopedia in many languages. Learn how to edit pages, experiment in the sandbox, and visit our Community Portal to find out how you can participate in the development of Wikipedia.
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ZOOM
Fast and accurate document and information processing
Today most companies (or individuals) are confronted with a huge information overload whether productive or receptive. It might be easy to obtain the information but few tools are capable of treating and helping you to understand it.
Intelligent text search
A fast linguistic extractor automatically identifies the concepts structuring your texts. Each significant word is an semantic chain. One word suffices to find all the documents containing that word and its equivalents using plain English or French.
For instance, a query on the word "election" will retrieve documents containing the words "campaigning", "ballot" and "vote", even if the word "election" is not explicitely in the source document. Because its Knowledge Extracting Kernel identifies precisely semantic informations in the documents, Zoom offers a fast, pertinent and easy navigation in your text databases.
Cartography
Zoom is the ideal tool to quickly chart textual databases or knowledge bases, corresponding to a technological or competing environment, human resources of a company, etc.
Text mining
The application of an analytic tool, the Semantic Scenario, applied to a corpus (coherent set of documents) can be used to produce cartographical information enabling to automatically analyse the whole database, which can contain a large number of documents.
Text databases management
Zoom proposes a complete set of tools of administration and stratification of the documentation data bases. Thanks to its content analysis, Zoom facilitates thematic processing of your data.
For example, it is possible to extract from a text database all documents which refer to the vocabulary of the cosmetics, oil industry, microbiology, etc.
Zoom is also a powerful tool for filtering of information, it enables you to sort the documents containing five foreign languages (French or English, German, Spanish, Portuguese and Italian).
All this is possible on a simple PC computer.
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