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Supports organizational evolution from tangible (industrial) to intangible (knowledge) asset Management.
- Same as eCommerce - ability to respond to clients (learners) with personalized information
- Easy to update and align to ever shortening product cycles.
- Allows collaborative, interactive learning L2L, (Learner to Learner), E2L (Expert to Learner), L2E (Learner to Expert), E2E (Expert to Expert) , L2C (Learner to Content), C2L (Content to Learner)
- Increases Performance - Learners learn what they need, when they need It to Increase their ability to achieve performance expectations.
- Available anywhere, anytime, 24 X 7 - International and remote locations can access information even when training department is "closed"
- Increases availability and productivity of "experts" and "gurus" - instead of answering a question over and over to different people, the information is captured and available when needed
- ROI - easier to determine by using "hit" reports from web areas, access reports by module and other tools to determine spread and impact of modules - Objective not subjective usage reports
- Eliminates static overhead of expensive classroom space, managing books and binders, computers, projectors, food
- Incremental delivery costs are minimal - very small incremental cost to support 10 or 10,000 learners
- ntegrates with other online job tools/processes/company handbooks. - CRM (Customer Resource Management), EPSS (Employee/electronic Performance Support Systems), SFA (Sales Force Automation), BI (Business Intelligence)
- Increases Attraction, Motivation, Retention - customer & employee control
- Consistently captures, codifies and communicates Best Practices.
- Customizable and Personal to match learner preferences - auditory, visual, kinesthetic, reflective, social, whole, sequential, abstract, global, active, sensing, intuitive, adaptive, innovative
- Supports Informal Learning - 70% - 80% of learning happens informally (see Elliot Masie quote, plus common sense - how much of your job did you learn in a classroom?)
- Flexible and reusable objects mean that editing, updates and changes can happen without reissuing materials, which saves time and money.
- Increases the visiability and political capital of trainers.
- Supports the enterprise, global application of information on demand.
- Aligns with informal knowledge networks and Communities of Interest.
- Removes power hierarchies based on hoarding knowledge.
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